For technical support, please fill out this form and we will get back to you, usually within 2-4 business days.
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  • Have you already downloaded the operating and installation instructions? If not, please go to
  • Is there an issue with the Android Smart System? Please reset the Android Smart System.
  • Cannot install a specific app? Try googling the issue first. Sometimes, apps may have bugs that need time to be fixed, or they may have limitations on the number of installations.
  • Want to sync another remote? Ask your remote supplier for the correct code corresponding to the NEC20DF infrared signal.
  • Need a new remote or new power supply? You can order online at
  • Install a Wi-Fi repeater near your smart mirror or TV. It's affordable, sets up in minutes, and instantly enhances the internet connection and product performance.
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